< Return and Refund Policy – Alibaba Seagrass Baskets

Return and Refund Policy

Changed your mind? No problem.

We're here to help, so if you change your mind or your order is not quite right for some reason, it can come back to us anytime within 30 days of the item delivery. Easy return is guaranteed! Once we receive your returned item, we'll give you a full refund of the purchase price.
To help us process your return as quickly as possible please follow the following 2 step process:
1. Please contact us by email: info@stickmans.org to let us know to expect your return (include your name, your order number).
Returned items must be unused, in the condition you received them, and in the original packaging. You will be responsible for return shipping costs. Your refund (less the return cost) will be processed and applied to your original method of payment as soon as possible after receiving the returned items. 

If an item is faulty, you may return it at any time.  Please let us know straight away if something in your order is faulty. If we could trouble you to send a photograph of the faulty items/s to info@stickmans.org along with your name, your order number it will help us process your refund as soon as possible